1. Introduction
zeusgg ("the Company", "we", "us", "our") operates the online betting and gaming platform accessible at https://zeusgg.cam (the "Platform"). We are committed to protecting the privacy and personal data of every individual who visits, registers on, or otherwise interacts with the Platform (collectively "you", "your", "the User").
This Privacy Policy explains what personal data we collect, why we collect it, how we process and store it, with whom we may share it, and what rights you hold in relation to your data. It applies to all services offered through the Platform and should be read alongside our Terms & Conditions.
By registering an Account on the Platform or by continuing to use our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you must cease using the Platform immediately and contact us to request Account closure.
2. Definitions
The following definitions apply throughout this Privacy Policy:
- "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, location data, online identifiers, or factors specific to physical, physiological, genetic, mental, economic, or social identity.
- "Processing" means any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, transmission, erasure, or destruction.
- "Data Controller" means zeusgg, which determines the purposes and means of Processing Personal Data collected through the Platform.
- "Data Processor" means any third party that Processes Personal Data on behalf of zeusgg under a written data processing agreement.
- "Consent" means any freely given, specific, informed, and unambiguous indication of your agreement to the Processing of your Personal Data for a stated purpose.
- "Cookie" means a small text file stored on your device by a web browser, used to remember information about your session or preferences.
- "KYC" means Know Your Customer — the identity and age verification process required under our operating policies and anti-money-laundering obligations.
- "Sensitive Data" means Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, or data about a natural person's sex life or sexual orientation. We do not intentionally collect Sensitive Data.
3. Data We Collect
We collect only the data necessary to provide you with a safe, functional, and personalised betting experience. The categories of data we collect are described below:
3.1 Identity and Registration Data
- Full legal name (as it appears on your National Identity Card / KTP)
- Date of birth (for age verification — you must be at least 21 years old)
- Gender (optional, collected for demographic analysis)
- Nationality and residential address in Indonesia
- Unique username chosen at registration
3.2 Contact Data
- Primary email address
- Indonesian mobile phone number (for SMS verification and account alerts)
3.3 Identity Verification (KYC) Documents
- Scanned copy or photograph of your National Identity Card (KTP)
- Selfie photograph holding your KTP (where enhanced verification is required)
- Proof of payment method ownership (e.g., screenshot of BCA, BRI, BNI, Mandiri, OVO, or DANA account showing your name)
3.4 Financial Data
- Bank account numbers and bank names (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI)
- E-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja)
- Deposit and withdrawal transaction history
- Account balance and bonus wallet balances
3.5 Usage and Behavioural Data
- Login timestamps, session duration, and device information
- IP address and approximate geolocation
- Betting history, game preferences, wagering patterns
- Pages visited, features accessed, and navigation paths on the Platform
- Customer support chat and email correspondence
3.6 Technical Data
- Browser type and version, operating system, device model
- Screen resolution and language settings
- Referral URL (how you arrived at the Platform)
- Cookie and tracking pixel data (see Section 8)
| Data Category | Examples | Mandatory? |
|---|---|---|
| Identity & Registration | Full name, date of birth, KTP number | Yes |
| Contact | Email address, phone number | Yes |
| KYC Documents | KTP scan, selfie with KTP | Yes (for withdrawals) |
| Financial | Bank account number, e-wallet ID | Yes (for transactions) |
| Usage & Behavioural | Betting history, session logs | Automatic |
| Technical | IP address, browser type, device | Automatic |
4. How We Collect Your Data
We collect your Personal Data through the following mechanisms:
4.1 Direct Collection
You provide data directly to us when you: register an Account; complete KYC verification; make a deposit or withdrawal request; contact our customer support team; respond to promotions or surveys; or update your Account profile settings.
4.2 Automated Collection
When you use the Platform, our servers automatically record technical and usage data including your IP address, device identifiers, browser information, and in-session activity. This data is collected through server logs, cookies, and similar tracking technologies (see Section 8).
4.3 Third-Party Sources
We may receive data about you from third parties in the following circumstances:
- Payment providers (e.g., BCA, BRI, OVO, DANA) confirm transaction status and account ownership details
- Identity verification services may cross-reference the documents you submit against national databases to confirm authenticity
- Fraud prevention services may flag accounts associated with known fraudulent activity across partner platforms
- Game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt) provide game session logs necessary for dispute resolution
5. How We Use Your Data
zeusgg processes your Personal Data only for legitimate, documented purposes. We use your data to:
- Operate and maintain your Account: create and manage your Player Account, process deposits and withdrawals, maintain your transaction history, and deliver account notifications
- Verify your identity and age: conduct KYC checks to confirm you are at least 21 years of age and a resident of Indonesia
- Detect and prevent fraud: monitor unusual account activity, prevent money laundering, detect bonus abuse, and investigate suspected illegal conduct
- Deliver customer support: respond to your enquiries, resolve disputes, and provide account assistance through our 24/7 Indonesian-speaking support team
- Personalise your experience: remember your preferences, recommend relevant games, and tailor promotional offers based on your betting history
- Send service communications: deliver transactional emails (deposit confirmations, withdrawal status updates, password reset links) and, where you have opted in, promotional messages about bonuses and new games
- Improve the Platform: analyse usage patterns, identify technical issues, test new feature s, and enhance overall platform performance
- Comply with legal obligations: meet anti-money-laundering (AML) requirements, respond to lawful requests from regulatory authorities, and maintain records required by our international operating licence
- Enforce our Terms & Conditions: investigate breaches, apply account restrictions, and take appropriate action against prohibited conduct
6. Legal Basis for Processing
Each category of Personal Data we process is anchored to one or more of the following legal bases:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract |
| Processing deposits and withdrawals | Performance of a contract |
| KYC identity and age verification | Legal obligation; legitimate interests |
| Fraud detection and AML monitoring | Legal obligation; legitimate interests |
| Customer support communications | Performance of a contract; legitimate interests |
| Personalisation and game recommendations | Legitimate interests; consent (where applicable) |
| Promotional and marketing emails | Consent (opt-in); legitimate interests |
| Platform analytics and improvement | Legitimate interests |
| Compliance with regulatory requests | Legal obligation |
Where we rely on legitimate interests as our legal basis, we have assessed that our interests do not override your fundamental rights and freedoms, taking into account the nature of the data, the purpose of the processing, and appropriate safeguards in place.
7. Data Sharing & Disclosure
zeusgg does not sell, rent, or trade your Personal Data to any third party for their own marketing purposes. We may share your data only in the following limited and documented circumstances:
7.1 Service Providers (Data Processors)
We engage third-party service providers who process data strictly on our behalf and under our instructions, bound by written data processing agreements. These include:
- Payment processors and banks: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI, OVO, DANA, GoPay, ShopeePay, and LinkAja — to execute and confirm deposit and withdrawal transactions
- Identity verification providers: third-party KYC platforms that verify the authenticity of KTP documents and cross-reference identity data against relevant databases
- Game content providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft — who receive session identifiers and account references to deliver game content and resolve game disputes
- Cloud hosting and infrastructure providers: who store Platform data on secure, access-controlled servers
- Customer support platform providers: who power our live-chat and email ticketing systems
- Fraud and AML monitoring services: who analyse transaction and behavioural patterns to flag suspicious activity
7.2 Legal and Regulatory Disclosure
We may disclose your Personal Data to competent authorities, law enforcement agencies, courts, or regulatory bodies where we are legally required to do so, where disclosure is necessary to protect the safety of any person, or where we are exercising or defending legal rights.
7.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of the Company's assets, your Personal Data may be transferred to the acquiring entity as part of that transaction. We will notify you via email or a prominent Platform notice before your data becomes subject to a materially different privacy policy.
8. Cookies & Tracking Technologies
zeusgg uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to analyse how the Platform is used. By continuing to use the Platform, you consent to our use of cookies as described below.
8.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, prevent CSRF attacks, load-balance server requests | Session |
| Functional | Remember language preferences, game display settings, last visited sections | Up to 12 months |
| Analytics | Understand page popularity, user flows, and feature usage to improve the Platform | Up to 24 months |
| Security & Fraud | Identify returning devices, detect unusual login patterns, flag bot activity | Up to 12 months |
8.2 Managing Cookies
You may control and delete cookies through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete existing cookies. Please note that disabling Strictly Necessary cookies will impair your ability to log in and use the Platform. Disabling Functional cookies will mean your preferences are not retained between sessions. Detailed instructions for managing cookies are available in your browser's help documentation.
9. Data Retention
We retain your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and reporting obligations. Our standard retention periods are as follows:
- Account and Identity Data: retained for the lifetime of your Account and for a minimum of 5 years following Account closure, to satisfy AML record-keeping requirements
- KYC Documents: retained for a minimum of 5 years from the date of verification or Account closure, whichever is later
- Financial Transaction Records: retained for a minimum of 5 years from the date of each transaction
- Customer Support Correspondence: retained for 2 years from the date of the most recent interaction in a support thread
- Usage and Technical Logs: retained for 12 months from the date of collection, after which they are anonymised or deleted
- Marketing Preferences: retained until you withdraw consent or close your Account, whichever is earlier
At the end of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised so that it can no longer be attributed to you as an individual.
10. Data Security
zeusgg employs industry-standard technical and organisational security measures to protect your Personal Data against unauthorised access, loss, destruction, or disclosure. Our security framework includes:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
- Encryption at rest for all stored Personal Data and financial records
- Role-based access controls ensuring that only authorised personnel with a documented business need may access specific categories of Personal Data
- Multi-factor authentication (MFA) for internal staff accounts with access to production systems
- Regular penetration testing and vulnerability assessments conducted by independent security specialists
- Intrusion detection systems that monitor for anomalous activity around the clock
- Secure data centres with physical access controls, environmental monitoring, and redundant infrastructure
While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is 100% secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay in accordance with applicable law.
11. Your Rights
As a Player of zeusgg, you hold the following rights in relation to your Personal Data. You may exercise any of these rights by contacting our Data Protection team at [email protected]:
Right of Access
Request a copy of all Personal Data we hold about you, along with details of how it is used.
Right to Rectification
Request correction of inaccurate or incomplete Personal Data held in your Account.
Right to Erasure
Request deletion of your Personal Data where there is no longer a lawful basis for us to retain it.
Right to Restriction
Request that we restrict processing of your data while a dispute or verification request is outstanding.
Right to Portability
Request a machine-readable export of data you have provided to us, where technically feasible.
Right to Object
Object to processing based on legitimate interests, including direct marketing and profiling.
Right to Withdraw Consent
Withdraw any consent you have given at any time, without affecting the lawfulness of prior processing.
Right Against Automated Decisions
Request human review of any significant decision made about you solely by automated means.
We will respond to all valid data rights requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days, with notice provided to you. We may ask you to verify your identity before actioning a request to ensure your data is not disclosed to an unauthorised party.
Please note that certain rights are subject to limitations — for example, we cannot erase data that we are legally required to retain for AML compliance purposes, and we cannot restrict processing that is necessary to perform our contractual obligations to you.
12. International Data Transfers
zeusgg operates globally and may transfer your Personal Data to servers or service providers located outside of Indonesia. Such transfers may occur when we use cloud infrastructure, game content providers, or fraud-prevention services headquartered in other countries.
Whenever Personal Data is transferred internationally, we ensure that appropriate safeguards are in place to protect it, including:
- Contractual clauses requiring recipient organisations to maintain data protection standards equivalent to those described in this Policy
- Transfers only to jurisdictions with recognised adequate data protection frameworks
- Encryption of data both in transit and at rest regardless of the destination country
By using the Platform and providing your Personal Data, you acknowledge and consent to the transfer of your data to countries outside Indonesia where necessary for the purposes described in this Policy.
13. Minors
The Platform is strictly intended for adults aged 21 and over. We do not knowingly collect Personal Data from individuals under the age of 21. If you are under 21 years of age, you must not register an Account, deposit funds, or place any bets on the Platform.
If we discover or are notified that we have inadvertently collected Personal Data from a person under 21, we will immediately suspend the relevant Account, void any associated balances in accordance with our Terms & Conditions, and permanently delete all Personal Data associated with that individual from our systems.
Parents and guardians who suspect that a minor has accessed the Platform using falsified information are encouraged to contact us immediately at [email protected] so that we can take swift action.
14. Policy Amendments
zeusgg reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or improvements to our services. The date of the most recent revision is displayed at the top of this page.
Where changes are material — for example, where we introduce a new purpose for processing your data or alter your rights in any significant way — we will provide advance notice via email to the address registered on your Account, or via a prominent notice on the Platform, at least 14 days before the changes take effect.
Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must discontinue use of the Platform and contact us to request Account closure in accordance with our Terms & Conditions.
15. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact our Data Protection team through the following channels:
- Email: [email protected] (plain text — not a clickable link)
- Live Chat: Available 24/7 via the in-platform chat widget after login
- Response Time: We aim to acknowledge all data-related enquiries within 5 business days and resolve them within 30 calendar days
Why Your Privacy Is Safe with zeusgg
End-to-End Encryption
All data exchanged between your browser and our servers is protected by 256-bit SSL encryption. Your financial and personal details are never transmitted in plain text.
Zero Data Selling
We have a strict no-sale policy on personal data. Your information is used solely to operate the Platform and is never shared with third parties for their own commercial purposes.
Rigorous KYC Protection
Identity documents you submit for KYC are encrypted at rest and accessed only by authorised staff with a documented business need, never stored insecurely.
Full Data Rights
Access, correct, export, or delete your data at any time. We honour all valid data rights requests within 30 days, as outlined in Section 11 of this Policy.
Marketing Opt-Out
Promotional communications are strictly opt-in. You can withdraw consent and unsubscribe from marketing emails at any time with a single click or by contacting support.
Dedicated Privacy Support
Our 24/7 Indonesian-speaking support team is trained to handle data rights requests and privacy concerns promptly and with full confidentiality.
Have Privacy Questions?
Our support team is available around the clock. You can also review our full Terms & Conditions or visit our FAQ for quick answers to common questions.